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Privacy Policy

At Aqasa Properties (“Aqasa”, “we”, “us”, or “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal data when you interact with our website, contact us, or use our property services.

Please read this policy carefully. By interacting with us, you agree to the practices described herein.

1. Information We Collect

We may collect your personal information through:

  • Direct interactions

When you fill in forms on our website, send inquiries or messages, subscribe to newsletters, request property listings, or contact us by email, phone, or social media.

  • Automated technologies

Such as cookies, server logs, and tracking tools when you visit and browse our website.

  • Third parties

From publicly available sources or trusted partners (e.g., social media platforms or referral services).

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Types of information we collect may include:

  • Full name, email address, phone number, and physical address

  • Property preferences (type, location, budget) and inquiry details

  • Identification details (e.g., national ID or passport number)

  • Payment and transaction information where applicable

  • Device and usage data (IP address, browser type, cookies)

2. How We Use Your Personal Information

We use the information we collect to:

  • Respond to your inquiries and provide customer support

  • Facilitate property viewings, transactions, and related services

  • Send updates, newsletters, and promotional communications (with your consent)

  • Improve our website and services

  • Maintain our records and comply with legal obligations

3. Legal Basis for Processing Your Data

We process personal information based on lawful grounds, including:

  • Your consent (where you agree to be contacted or for specific marketing)

  • Contractual necessity (to provide services you request)

  • Compliance with Kenyan law

  • Our legitimate business interests in managing our services effectively

4. Sharing Your Personal Information

We do not sell or rent your personal information to third parties. However, we may share information:

  • With trusted service providers who assist in delivering our services (e.g., legal advisors, payment processors).

  • With government or regulatory authorities such as the Financial Reporting Centre (FRC) if required by law.

  • With your consent for purposes you authorize.

5. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy

  • Comply with applicable legal, tax, or regulatory requirements

  • Resolve disputes and enforce our agreements

Once personal data is no longer required, we securely delete or anonymize it.

6. Your Rights Under Data Protection Law

Under Kenya’s Data Protection Act, 2019, you have rights including:

  • Access your personal data

  • Request correction or updating of inaccurate information

  • Withdraw consent at any time

  • Request deletion or restriction of processing

  • Object to certain uses of your data

To exercise your rights, contact us using the details in Section 11.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. Measures include secure servers, encryption, access control, and regular security assessments.

8. International Transfers

Your personal information is primarily processed and stored in Kenya. If we transfer data outside of Kenya, we ensure appropriate safeguards are in place and, where required, obtain your consent.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Enhance site functionality

  • Personalize your browsing experience

  • Analyze usage patterns and engagement

You may disable cookies via your browser settings, but this may affect some website features.

10. Policy Updates

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Significant changes will be posted on our website.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

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Aqasa Properties
Email: enquiries@aqasaproperties.co.ke
Phone: 0119199989
Website: https://www.aqasaproperties.co.ke/

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